… I realised how rare are the moments of seeing someone different. I realised how indifferent I became towards people I meet, buildings i walk passed, things I own and creations I see… Let me replay to you our life. A quick rewind. Here is you — a little shining…

ever wondered why this world became so homogenous and how to break away from it? Growing up as a kid the only thing you were craving for was acceptance — acceptance in a group of other kids, from teachers or parents. Hitting puberty, you try to do everything in reverse…

How many times have you heard from people who say: Simplicity is our goal. If you have been part of an organisation for a considerable length of time, you might be scared to look back and realise how much complexity has been brought into your teams, products and services, business…

my december note I remember the beginning of 2017 so clear that it feels like it was just yesterday 2017 started with the low: Things don’t go as you normally planned, that’s what everybody has been telling. But also they’ve been telling how if you want it enough, you can…

Talking about China, you cannot miss out mentioning tea. Tea industry has existed and evolved for centuries, and so did the whole Chinese people’s experience of consuming tea. It all started from our family dinner table in Vietnam, when my parents could not stop praising the Chinese for their service…

In the previous post, I shared the challenges that organisations are faced with on the journey of trying to become customer-centric organisations. Without doubt, customer obsessed organisations, like Amazon, do things a little differently. But what does customer centricity really means? In a nutshell, customer-centric organisations put put their customers…

I have seen many digital incubators, accelerators, agile and innovation hubs implemented in different sized companies — all trying to latch on to the new trend of being agile or customer centric without understanding what it truly means. …

There is a misconception out there when people refer to design as a tool or a process of making things look sexy. Where I work, I have these conversations all the time: “Let’s focus on functionality first and then worry about the make up, look and feel and all other…

My fellow friends noticed how I changed quite dramatically for the past few months: I started to take online courses, read books, notice little small details that nobody seems to care about, try to convince people around me why specific design elements of different products are good/bad, scream every now…